Replaced the radio and navigation antennae. “Customer dates the XM radio will default to preview and that when plugging in an iPhone to auxiliary and shutting off vehicle will default to FM radio, check and advise”Ĭause: Found b2462. “Customer states the XM radio will drop its signal and go into preview mode, customer has had XM resend signal and XM advised it was a probable module, check and advise.” “Customer states at times when listening to XM will divert to FM radio and XM Preview.” My documented service calls (as opposed to my calling the service department and sending screen shots of each of the referenced XM Preview Channel 1 screen fail events to the service department) are as follows: October 7 10:43 AM (directed to “Please see device”) September 29 10:15 AM (calls the Irvine Police Department – phone was not in my hand, both hands on the steering wheel, and IPD was not in my call log so this is so random) September 19 5:42 PM (gave the warning disclaimer screen while I was driving) September 16 3:33 PM (gave the warning disclaimer screen while I was driving) September 16 2:54 PM (switched the radio to FM when I attempted to text someone from my phone while in a parking lot) The fail dates in the last month is as follows (screen defaults to XM Preview channel 1 unless specified): August 21 11:27 AM The service tech suggested that I take a picture of each fail. Simpson detected a ground fault in the navigation system but not in the radio. XM and OnStar have not been able to identify a problem. I have requested diagnostics run from OnStar, XM and the Simpson Chevrolet service department. When plugged into a 12-volt power source, this tool will provide enough battery voltage to retain all computer memory, clock and radio settings, and most importantly, radio lockout codes.Over the course of the repair timeline for my 2015 Equinox, the XM component has been replaced, the antennae has been replaced, the wiring has been checked, the service has been disconnected and reconnected and any and all USB connections have been replaced. A 9-volt battery plugs into it at the other end. If you have no 12-volt power source then a cigarette lighter will do. This device plugs into the 12-power source in your car. Go to your local auto parts store and buy a memory retainer tool. However, there is a way to protect against radio lockout in the event of a battery changeover. The radio will lock out again if you change the battery. So make sure you write the code down somewhere so you have it if the radio locks out again. And it’s going to cost you anywhere from 50 to 100 bucks. Remember, this is proprietary information that must be paid for one way or another. People have searched the Internet to no avail. Is there any way to get the code other than paying for it? Can I get it on the Internet?Īs for getting the radio code to unlock the radio from a source other than the carmaker, the radio manufacturer or an automotive electronics house, I am not aware of any. Why do this first? Because the radio will get locked out again if the root cause of the problem is the loss of voltage. I would first check battery terminal connections, and I might go so far as to check the radio connections to make sure there is no intermittent connection causing loss of voltage to the radio. What caused the loss of power to the radio? However, it’s not much of a safeguard because the thief usually doesn’t know that the code has been tripped until he powers up the radio after he has removed it from the vehicle. If a thief disconnects the radio, the code locks the radio up, rendering it useless. This is a very frustrating experience, but there are precautions you can take to prevent it from happening.Ī lockout code protects against radio theft. It will cost you in the range of $50 to $100. Once you get the code, write it down and put it in a safe place so that you have it for possible future events. As far as the lockout code, the only thing you can do is call your local dealer or automotive electronics shop to get the code so that you can turn the radio and CD player back on. First, find out what caused the power loss and repair it. I inadvertently got the radio on security lockout and I am unable to find the code to unlock it. The radio won’t play and neither will the CD player. The owner’s manual is of no help. How do I get the darn things working again?Īpparently there was a loss of power to the radio that caused the problem.
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